Motorola PMP Warranties

While our point-to-multipoint products are engineered and quality-tested to withstand severe conditions, occasionally hardware components can fail as a result of extreme situations. Therefore, Motorola offers Extended Warranties with equipment coverage and replacement options to support your point-to-multipoint solutions.

12-Month Standard Warranty
When you purchase a PMP radio you automatically receive a one-year limited warranty on hardware components, plus minor software enhancements as they become available. This initial hardware warranty provides a 30-day replacement program for damaged parts. At the time of equipment purchase or anytime prior to the expiration of your 12-month standard warranty, Motorola recommends that you purchase one of the following Extended Warranties to receive extended equipment coverage:

• PMP Extended Warranty: The Motorola PMP Extended Warranty extends your initial 12-month standard equipment warranty with the same 30-day replacement terms through the second, third or fifth years of ownership. To purchase an extended warranty, please see a Motorola authorized reseller.

PMP Software Maintenance Contract
After the initial 12-month standard warranty, an annual Software Maintenance Contract must be obtained to continue receiving software updates and technical support. The contract includes minor software enhancements as they become available and 24/7 telephone support. Contracts are available through Motorola’s authorized reseller partners or directly from the Technical Support Center with a credit card.

Major software feature enhancements may require the purchase of a license key and/or new hardware.

Motorola PMP Extended Warranty Documents
PMP Extended Warranty Data Sheet